FAQ
Questions before you order?
Here are the answers customers usually need most.
How long does shipping take?
Delivery timing depends on the product and destination. Tracking details are emailed as soon as your order ships.
How do I track my order?
Once your order ships, you’ll receive a tracking link by email. If you need help, use our Contact page and include your order number.
Can I return an item?
Yes. Unused items in original condition can be requested for return within 30 days of delivery. See our Shipping & Returns page for full details.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and photos so we can make it right.
How does WELCOME10 work?
Use code WELCOME10 at checkout for 10% off. It can be used once per customer.
Do you offer free shipping?
Yes. Free shipping is automatically applied to qualifying orders of $50 or more.
How quickly do you reply?
We aim to respond through the Contact page within 1–2 business days.